FAQ's - Frequently Asked Question's
Retail Customers
- How can I pay?
- Is My Credit Card Information Secure?
- Is VAT included in the prices?
- If I have a suggestion how do I send it to you?
- When should I expect to receive my order?
- Can orders be placed from abroad?
- If part of my order is sold out and coming at a later date do I pay an extra delivery charge when it is sent to me?
- How can I return an item?
- What are your Terms and Conditions?
- What is your Privacy Policy?
- What is your VAT number?
- Can you send items out of the U.K.?
- What is your cancellation policy?
- Is there any option if I want my order next day?
- How do I enable/check my cookies?
Wholesale Customers
- How much is membership?
- I cannot log-in!?
- I've forgotten my password!?
- If I have a suggestion how do I send it to you?
- What are your Terms and Conditions?
- What is your Privacy Policy?
- Is VAT included in the prices?
Answers for Retail Customers
How can I pay?
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Electron, JCB, Maestro, Solo & American Express. All transactions are shown in £ sterling.
Payments may be made by cheque using our brochure order form. Please click on 'enquiries' to request a brochure be sent to you.
Is My Credit Card Information Secure?
Yes - Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. Your browser will go into secure mode as soon as you enter the checkout. You can check that you are shopping in a secure environment by looking for locked padlock icon in your browser.
Is VAT included in the prices?
All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 17.5%.
If I have a suggestion how do I send it to you?
We are searching for new ideas and products all the time. If you have an idea that we can turn into a product, please send your enquiry to us here. Or call us for an informal chat, you can find our contact details here.
When should I expect to receive my order?
If a product is in stock and you place your order before 16:00 GMT on a weekday then your order will be packed the next day. Please allow 5 working days for delivery (this is our Standard delivery service). Deliveries are between 9.00am and 6.00pm weekdays only and a signature is required.
Can orders be placed from abroad?
Orders can be placed, from abroad, however overseas, BFPO and non-mainland UK postage is charged at cost. Delivery times may vary, please allow 7-14 days.
If part of my order is sold out and coming at a later date do I pay an extra delivery charge when it is sent to me?
If you have placed an order, which has a part coming at a later date and you would like to receive the order urgently we do send the items available. The remaining item is sent once it has come back in stock. There is no separate delivery charge for the item.
How can I return an item?
Please return your item with proof of purchase: Please see our contact details
What are your Terms and Conditions?
Click here to view Terms and Conditions
What is your Privacy Policy
Click here to view Privacy Policy
What is your VAT number?
GB 750 5875 15
Can you send items out of the U.K.?
Yes - Please state your delivery address, we can delivery anywhere in the world, however overseas, BFPO and non-mainland UK postage is charged at cost. Delivery times may vary, please allow 7-14 days.
What is your cancellation policy?
Please see our Terms & Conditions
Is there any option if I want my order Next Day?
Yes, we have a next day delivery service. This option is available on weekdays only. Any order placed before mid-day on a weekday will be delivered next working day. Please contact us to arrange the service.
How do I enable/check my cookies?
You can follow this web link for instructions http://www.google.com/cookies.html
Answers for Wholesale Customers
How much is membership?
Membership is free
I cannot log-in!
Have you registered as a wholesale member? If not, click on registration.
I've forgotten my password!
If you forget your password, you can click on the 'Forgotten Password?' link on any page within the website. An email will be sent to your registered email address reminding you of your password.
If I have a suggestion how do I send it to you?
We welcome your comments and suggestions, please click on enquiries to send an email or contact us for our details.
What are your Terms and Conditions?
Click here to view Terms and Conditions
What is your Privacy Policy
Click here to view Privacy Policy
Is VAT included in the prices?
All prices on the site are quoted in pounds sterling (£) and where appropriate are exclusive of UK sales tax (VAT).
The current rate of VAT is 17.5%.
